> Are the Expectations that IT won’t manage and plan projects?
> How do you plan?
>> MS Project
>> Active Colab
> How often is enough to “meet” with your staff
>> Weekly, Bi-weekly
>> Involve the whole team and one on ones
> Helpdesk software – Do you track ticket times what do you do with that data
>> Justify job
>> Give clarity those high maintenance users
> How do you fund IT Staff Training
>> Outside Grants – IWT (Incumbant Worker Training)
>> Operation Budget Funding