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ACS Livestor and RDS 2008R2

Livestor is a backup product offered by ACS Technologies.  We use this product to backup our ChMS Data to get the data off site.  The off site primary storage is in the ACS Datacenter in Florence and replicated to their DR Datacenter in Charlotte.

While the pricing model doesn’t scale well for large amounts of data backup, it has proven cost effective for our ACS Database backup to be stored in the Florence datacenter.  We have from time to time given ACS authorization to access the backup and test an upgrade specifically on our data. Additionally it has saved time when ACS needs our dataset to troubleshoot an issue and the backup is already local to their support group.

So in the continued process of migrating our ACS server to 2008 R2 there are a couple items to note when installing Livestor on a 2008 R2 server. 

Getting on my soap box for a few seconds, if the Livestor application would run as a service, these notes would be completely a NON-ISSUECome on ACS MAKE LIVESTOR A SERVICE!!!!  Having a server stay logged in for your backup application is CRAZY!  Even ACS Desktop Backup runs as a service!

When Livestor installs it defaults to add the application to the start menu start up for all users, so when you are using ACS in a Remote Desktop Server (formerly Terminal Server) environment Livestor attempts to launch when every user logs in.  In 2003 this was a quick fix to move the application to a single user’s startup but the Path for the all users Start menu has changed in 2008.

To make Livestor work on a 2008R2 RDS server and not start for ever user you will have to:

  • Copy Livestor Service Center shortcut to:
        C:Users%username%AppDataRoamingMicrosoftWindowsStart MenuProgramsStartup
  • Delete the Livestor Service Center shortcut from:
        C:ProgramDataMicrosoftWindowsStart MenuProgramsStartup

One other 2008R2 item to be aware of, Disable UAC – Livestor has a built in updater, in order to update UAC has to be turned off for the update to process.  Once the updater is finished you can re-enable UAC and launch Livestor (or leave UAC disabled so it doesn’t fail every time Livestor updates)

So, what do you think ?